Privacy Policy

At BTS MERCH BORAHAE, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website or place an order.

1. Information We Collect

When you place an order, contact us, or use our website, we may collect information such as:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order and transaction details

  • Information you provide when contacting customer support

  • Website usage, device, and browser information where applicable

2. How We Use Your Information

We may use your information to:

  • Process and fulfill your orders

  • Arrange production and shipping

  • Send order confirmations and delivery updates

  • Respond to customer enquiries

  • Provide customer support

  • Process payments through our payment providers

  • Improve our website, products, and services

  • Prevent fraud, misuse, and unauthorized activity

  • Send promotional communications where permitted and where you have provided appropriate consent

3. Payment Information

Payments may be processed through third-party payment providers such as PayPal and UPI/payment service providers. We do not intentionally store complete payment card details on our own systems. Payment providers process payment information according to their own privacy policies and security practices.

4. Sharing of Information

We may share necessary information with trusted third parties when required to operate our business, including:

  • Payment processors

  • Shipping and courier companies

  • Website hosting and technology providers

  • Production or fulfillment partners, where applicable

  • Service providers that help us operate the website or communicate with customers

We do not sell or rent your personal information to third parties.

5. Cookies & Analytics

Our website may use cookies and similar technologies to provide essential website functionality, understand website usage, improve performance, and support marketing or analytics activities.

You may be able to control cookies through your browser or device settings.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to process orders, provide services, maintain business and transaction records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.

8. International Orders

Because we offer worldwide shipping, your information may be shared with shipping providers, payment providers, or other service providers involved in fulfilling an international order. This may involve processing information across different countries.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or information about the personal data we hold about you, subject to applicable legal requirements.

You may also opt out of promotional communications by using the unsubscribe option provided in those communications or by contacting us.

10. Third-Party Websites

Our website may contain links to third-party websites or social-media platforms. We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable requirements. The updated version will be published on this page with the revised date.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

BTS MERCH BORAHAE
Email: support@btsmerchborahae.com
Website: www.btsmerchborahae.com

Last Updated: 10/08/2026

By using our website or placing an order, you acknowledge this Privacy Policy.